Refund Policy

Last updated: August 26, 2026

Purchases on Fate or Destiny are processed by DOKU (for customers in Indonesia) or Dodo Payments (for customers everywhere else), our payment processors. Fate or Destiny is the seller and merchant of record for every order, and reviews and issues refunds directly.

1. Digital goods

Readings and reports are digital content generated specifically for you at the time of purchase. Because of this, purchases are generally final once a reading has been generated and delivered.

2. When a refund may apply

We will consider a refund if:

• A technical error on our part prevented the reading from being generated or delivered after payment
• You were charged more than once for the same reading
• You were charged in error

3. How to request a refund

Contact us at support@fateordestiny.com with your order details (the email on your receipt, or the last 4 digits of the card used). Refund requests are reviewed on a case-by-case basis.

4. Timing

Approved refunds are issued back to your original payment method through the payment processor that handled your purchase and may take several business days to appear, depending on your bank or payment provider.